If everything had gone as shown on the videos I watched, set up would have been so simple. However, after many tries, following all the steps carefully, I branched out and looked at my own computer and found that I had not done something with my modem connection to allow the set up to work. I can't begin to explain what that was, but be aware that if the set up doesn't work easily, it's most likely NOT the Brother directions that are at fault.