It would've been nice to know that this printer does not work with windows 7 right now and the download will not be available til mid-January. This would've been very helpful information to have prior to purchasing 10 cartriges of tonor. Unfortunately, the first conputer I put it on had XP and it worked fine, but when I switched to windows 7, the thing is a pian the butt. I called and they put some other printers software on it to get it to work for now, but I still have to restart it about 12 times a day just to make a copy, and it will not print multiple copies from ms word. I found this out after I had already opened a twin pack cartrige to use so I can't return that which cost $279 (about 1/2 the printer cost) so I figured I'd keep it til that's gone and see how the update goes. In the meantime, DO NOT BUY THIS PRINTER IF YOU HAVE WINDOWS 7!!!!!!!!!!!!!