Summary of Customer Ratings & Reviews Click on the Pros and Cons to filter results

Overall Rating 4.5 out of 5 Print Quality 4.5 out of 5 Easy to Use 4.4 out of 5 Speed 4.4 out of 5 85 out of 96(89%)reviewers would recommend this product to a friend. Read all 96 reviews \| Write a review Share this product:	Pros Easy to Use(78) Features(72) Meets Expectations(70) amazing quality(1) cheap ink(1) does everything i need it to do(1) easy to install(1) excellent office max customer service(1) excellent price(1) fantastic technology(1) + see more Pros		Cons Does Not Meet Expectations(10) Set up(5) Features(3) always say you shut it down incorrectly(1) bulky not sleek.(1) can't use wireless functions with ethernet cable p(1) color print quality not sharp(1) display panel goes black(1) envelope printing(1) fake paper jams after waking from sleep(1) + see more Cons

Product Reviews

User Rating

1 out of 5

Print Quality

2 out of 5

Easy to Use

1 out of 5

Speed

1 out of 5

MadDog22

(Read all my reviews)

Location:Birmingham, AL

Date:April 4, 2014

Do Not Buy This Printer!

Cons: Does Not Meet Expectations, Set up, nothing about it worked properly

Despite the overall good ratings this all-in-one has been given, I would not recommend anyone purchase this machine as apparently some of them are real lemons, and you don't know which one you have until you try it. I've had other HPs before that worked great, but this machine was a problem from the get-go with the entire electrical system shot: it would freeze in the "on" position and would not turn off without being unplugged; after 3 to 10 minutes of being on the touch control panel would freeze so that you couldn't change the settings. It would not recognize a USB connection to the PC and would give a "not communicating" error when you tried to send something to print. I did not give up easily and had a professional IT rep try to help me configure it, who contacted HP after he had no luck, and even the HP tech could not get it to hold the printer connection settings. After that I gave up and, thankfully, my local OfficeMax was great and let me swap it for an Epson equivalent, which is working perfectly so far.

9 of 10 found this review helpful.

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