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Location:Colorado
Uses:Personal use
Date:January 18, 2013
Do NOT Buy Linksys
Pros: Features
Cons: support, Quality
I purchased my router (EA3500) 5 months ago. Until a couple of days ago it was working OK, but then the internet access stopped. I was able to connect directly through the modem and get internet, but the WAN port on the router was not getting an IP address after several resets. I contacted Linksys/Cisco to get a repair. They said that their complimentary chat support was only for 90 days and that I would have to pay $30 for support. If that support did not resolve my issue, I would receive a voucher for $15 off the purchase of a new router. Or, I could just get a newer model router at a somewhat reduced cost. Did I mention that my router was 5 months old?
I happily purchased an Apple Airport Extreme, plugged it in without issue, and here I am. I will not buy another Linksys product again!
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